*Original Owner:
who purchases directly from authorized sellers, including Phenyx Pro's official Amazon stores (US/UK/DE/MX/CA), official shopping website, AliExpress, Shopee, or other recognized platforms. This ensures the originality and brand-new condition of the system. Purchases from unauthorized third-party sellers will not be covered by our warranty service.
Our Warranty to you:
Phenyx Technology (“Phenyx”) warrants Phenyx Pro products against evident defects in material and workmanship for a period of one year from the date of original purchase for use. This warranty applies only to the original owner*. If you discover a defect covered by this warranty, Phenyx will send out replacements for discontinuous/defective parts. Performance of replacements under this Warranty is subject to registration of your product. Please find the product serial number at the back of the wireless system receiver or the back of the product manual, and provide this information to us when warranty service is needed.
Product failures not covered by this warranty:
This warranty covers defects in manufacturing that arise from the correct use of the device. It is limited to defects in materials or workmanship and does not cover electrical or mechanical damage resulting from abuse, misuse, unauthorized modification, lack of reasonable care, extreme heat, cold, damage due to natural forces, or corrosive environments. This warranty does not cover the normal wear and tear on covers, housing, connectors, and accessories.
Limits of liability:
If your Phenyx Pro product fails or does not perform as warranted, your sole recourse shall be to replace it as described above. Phenyx will not be liable to you or anyone else for any damages that result from the failure of this product. These damages include, but are not limited to, the following: lost profits, lost savings, lost data, damage to other equipment, and incidental or consequential damages arising from the use of or inability to use this product. IN NO EVENT PHENYX SHALL BE LIABLE FOR MORE THAN THE AMOUNT OF YOUR PURCHASE PRICE, NOT TO EXCEED THE CURRENT LIST PRICE OF THE PRODUCT.
How to obtain service under this warranty:
Please contact us at support@phenyxpro.com with any questions or concerns about your product. A Phenyx representative will contact you to assist.
6-Month Extended Warranty
Customers can obtain an extra 6-month extended warranty period by registering your products here within 30 days from the date of purchase.