When will my order ship?

We process your order as soon as we receive it. For in-stock item, your package will be shipped within 48 - 72 hours. For back-order or pre-order item, your package will be shipped within 7 - 30 days.


What if I need to change or cancel my order?

After placing an order, you have a 12-hour window in which you may cancel or change your order. Please email us at support@phenyxpro.com to cancel/change it.


Where do you ship?

We currently ship to selected destinations in North America, South America, Asia Pacific, Europe, and the Middle East.

For North America, Free shipping covers only U.S. (50 states only and APO/FPO address is not included). Shipping rate and custom tax might apply for Canada and Mexico.

For other countries, shipping fee and custom import fee might apply. Standard shipping fee will be calculated upon check out.

 ***NOTE: All international orders (outside of U.S.) will be shipped from our factory or partnership warehouses, and they would not include batteries with the system due to air control or dangerous good policy. Thus, batteries would be missing in the package for those orders.

When will my package arrive?

Your package should arrive within 5-7 business day within U.S. territory for standard shipping, 1-3 business day for expedite shipping. Delivery time frame might vary from 12-18 business days for other countries.


If you have any questions regarding shipping rate and time frame, please contact us at support@phenyxpro.com.