At Phenyx Pro, we strive to provide fast and reliable shipping to all our customers. Here’s what you need to know about our shipping process:
When will my package arrive?
The delivery time for the in-stock items is usually 2-6 business days, shipping method will be displayed as "Standard". If the items are out-of-stock, they need to be shipped from other overseas warehouses and the delivery time is usually 9-15 days. The shipping method will be displayed as "International".
For remote states, delivery time is expected to be longer than usual.
During peak seasons such as Black Friday, Cyber Monday, and Christmas, high order volumes and carrier backlog may result in deliveries being delayed by an additional 2-3 business days compared to normal processing times.
Do you offer expedited shipping?
We do not offer expedited shipping for our orders. All orders will be shipped with standard shipping and the estimated delivery time will be shown on the checkout page.
How can I track my order status?
You can track your order status using our tracking portal.
When will my order ship?
We process your order as soon as we receive it. For business days, the handling time is 12-24 hours.
Where do you ship?
We offer worldwide shipping to most regions.
Complimentary shipping is available for orders delivered to the United States, Canada, Australia, and the United Kingdom.
Except for the following remote areas where additional shipping fees will apply:
- Australia – Remote Areas: New South Wales, Victoria
- Canada – Remote Areas: Northwest Territories, Nunavut, Yukon
- United States – Remote Areas: Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Northern Mariana Islands, Palau, Marshall Islands, Guam, Micronesia, American Samoa
For all other destinations, as well as items currently out of stock, orders will be dispatched from our overseas warehouses. Please note that shipping fees for such orders will be calculated based on the actual freight incurred.
Additionally, customs duties or taxes may apply for international shipments, and any such charges are the responsibility of the recipient.
***NOTE 1: For international orders, please leave valid phone numbers/email addresses in the order information section since the customs officials will need to contact the recipients in case there are customs taxes incurred. Please note that we will not offer refunds for orders that fail to deliver because the recipients are unreachable.
***NOTE 2: All international orders will be shipped from our factory or partnership warehouses, and they will not include batteries with the system due to air control or dangerous goods policy. Thus, batteries would be missing in the package for those orders.
What if I need to change or cancel my order?
After placing an order, you have a 12-hour window in which you may cancel or change your order. Please email us at support@phenyxpro.com to cancel/change it.
My order shipping address is wrong. Can I change it?
If you enter the wrong shipping address, please contact us to change it within 12 hours otherwise the shipment will be processed automatically. We are not responsible for packages shipped to the wrong address that enter in the shipping detail but we will try our best to contact our carrier to help you resolve this.
If you have any questions regarding the shipping rate and time frame, please contact us at support@phenyxpro.com